Some shows are offering exchanges if you purchased your tickets through Telecharge. Here's the statement.
Alert -Weather Advisory: No shows have been canceled; all shows are playing as scheduled on Tuesday – January 21 & Wednesday matinee - January 22.
Some shows are allowing ticket holders to exchange tickets. This option will be available on your page. (You’ll need your order number and email address to view this information.)
The following Broadway shows are offering advance exchanges – before the performance – for customers who are unable to attend a performance on Tuesday – January 21 and Wednesday matinee - January 22, due to the storm:
Beautiful: The Carole King Musical
The Book of Mormon
The Bridges of Madison County
A Gentleman's Guide to Love and Murder
The Glass Menagerie
Matilda the Musical
A Night With Janis Joplin
No Man's Land
The Phantom of the Opera
Rock of Ages
Waiting for Godot
The following Off-Broadway shows are offering advance exchanges – January 21 and Wednesday matinee -January 22, due to the storm:
Columbia: the life and death of Rospo D. Oro
Handle with Care
Murder for Two
Pierre and the Great Comet of 1812
NEWSical the Musical
Some types of purchases are not available for exchange online. If you purchased tickets through Telecharge for one of the listed shows but do not see any exchange options on your Order Details page, please call Telecharge Customer Service at 212-239-6210 or 800-543-4835 (9am-9pm EST).
Hold times may be long, so please be patient.
Be safe out there and enjoy the show!